BD Core Return Program BD Core Return Program BD Core Return Program

Please correct the following:

    CORE RETURN PROCESS: 4 EASY STEPS

    1
    Fill out the form below with your contact information.

    Ensure all information is correct as this will be passed to the distribution chain and/or your vendor for your credit to be processed.

    Company is a required field
    First Name is a required field
    Last Name is a required field
    Phone is a required field
    Email is a required field / must be valid
    Invoice/Order # is a required field
    Purchased From is a required field
    Address is a required field
    City is a required field
    Country is a required field
    State/Prov is a required field
    Zip/Postal is a required field
    2
    Enter your Core ID and click the 'Verify' button

    Repeat to add additional core return items. Once complete click the 'Submit' button at the bottom of the form.

    Core ID is a required field
    You must add at least 1 core
    Core ID Core Code Qty Price
    • Shipping costs from using prepaid return labels will be deducted from credit unless otherwise noted
    • You must complete a core return entry for every core you are returning.
    • Each core will have a unique Core ID (Orange Label).
    • For example, if you are returning six injectors, you must create 6 entries. However if you purchased a kit, then you will only have 1 core ID for all your injector cores.
    • See Multiple Small Core Packaging notes below.
    • Note that an administration charge maybe applied for failing to follow this procedure.
    • Find your Core ID on the label affixed to the product packaging
    Core ID
    3
    Check your email for your Order Confirmation & Shipping Labels

    Print out your shipping labels and attach them to the outside of the boxes

    Prevent Core Damage
    Packaging Best Practice 1
    1. Use a box strong enough to support the weight of the contents
    Packaging Best Practice 2
    1. Securely seal core/s inside a plastic bag to prevent leakage
    Packaging Best Practice 3
    1. Use at least two inches of appropriate cushioning material to protect items from each other and the corners, sides, top and bottom of the box
    Packaging Best Practice 4
    1. Securely seal package closures and seams with tape
    Multiple Small Core Packaging
    Multiple Small Core Packaging Best Practice 1
    1. If returning multiple smaller cores, you will be emailed a shipping label associated with each Core ID you are returning.
    Multiple Small Core Packaging Best Practice 2
    1. Simply put all the smaller cores in one box and print one of the shipping labels you received, discarding the rest.
    • No Leaking fluids, secure core(s) inside a plastic bag.
      BD is not responsible for cores received damaged, freight penalties, and/or lost shipments
    4
    Drop the boxes off at your local shipping location
    • Shipments from USA will be provided UPS shipping labels
    • Shipments from Canada will be provided Canada Post or FedEx shipping labels
    • Once BD receives the cores, it will be inspected and graded based on Core Criteria, and, credit paperwork will be processed
    • Note that BD may reject cores or even pay partial credit if Core Criteria are not met.
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    TECH SUPPORT TEL: 1-800-887-5030 (PRESS 2)
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